Learning centre

Whether you’re brand new to renting, or you’ve been in the industry for years, it’s only natural that you’ll have questions from time to time. Our Learning centre is here to help you understand everything from registration to repayment, and all that’s in between.

What is deposit protection?

The government introduced tenancy deposit protection over ten years ago. Many landlords and letting agents were holding deposits for a long time at the end of tenancy and making unfair deductions. The government introduced the regulations to raise standards in the industry. This includes keeping deposits safe and ensuring the fair treatment of tenants.

The regulations cover the majority of deposits for new assured shorthold tenancy contracts. If landlords and letting agents don't adhere to the rules, they could face stiff penalties.

 

Find out more about deposit protection  


I'm an agent

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Changes to our service: what you need to know

As you may have noticed, we’ve been working on exciting changes to our service which will make it much simpler and easier to use. We’ve developed improvements ...

Rent Smart Wales

If you’re a landlord or letting agent in Wales, you’re probably aware that the Welsh Government has separate rules and regulations for the Welsh Private Rented ...

Some obligations agents should know about

Before a new tenancy can begin, there are are some checks you have to do. You may already be aware of all your obligations, but if you're not, or you need to re...

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I'm a landlord

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Types of deposit protection

We offer a choice of two Tenancy Deposit Protection schemes; Custodial and Insured. Both are completely secure, and guarantee the deposit will be available to d...

Some obligations landlords should know about

Before a new tenancy can begin, there are are some checks you have to do. You may already be aware of all your obligations, but if you're not, or you need to re...

How do I create a DPS account?

If you want to protect tenancy deposits with us and haven’t used our service before, you’ll need to create an account. It’s quick and easy. All you need to crea...

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I'm a tenant

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What is the dispute resolution process?

At the end of a tenancy, you should attend the check-out report to confirm the condition of the property. After this happens, in most cases, you can reach an ag...

How to spot a fraudster

Beware of fraudsters targeting tenants  Con artists and fraudsters are constantly changing their tactics. This is why we continually monitor the use of our ser...

Managing your finances

Making the most of your money Keeping a roof over your head is important but the cost of renting continues to rise. There are many ways in which you can reduce...

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Continued Professional Development

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DPS online training powered by safeagent

    DPS online training powered by safeagent Are you a member of safeagent (previously known as National Approved Letting Scheme or NALS) and looking to main...

Disputes

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You can't agree how to split the deposit

Dispute resolution is a free service for resolving deposit disputes between landlords and tenants at the end of the  tenancy. We provide a Dispute Resolution Se...

What makes good evidence?

Deposit disputes can be tricky, and it can be difficult to know exactly what evidence to submit. Here we look at the most common types of dispute, and the type ...

Adjudication

How does the adjudicator calculate an award? Many landlords believe that the property should be returned to them in the same condition as at the start of...

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Case Studies

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Breaking up the band

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Down in the dumps

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A 'miscue' but who sinks the white ball?

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