Learning centre

Whether you’re brand new to renting, or you’ve been in the industry for years, it’s only natural that you’ll have questions from time to time. Our Learning centre is here to help you understand everything from registration to repayment, and all that’s in between.

What is deposit protection?

The government introduced tenancy deposit protection over ten years ago. Many landlords and letting agents were holding deposits for a long time at the end of tenancy and making unfair deductions. The government introduced the regulations to raise standards in the industry. This includes keeping deposits safe and ensuring the fair treatment of tenants.

The regulations cover the majority of deposits for new assured shorthold tenancy contracts. If landlords and letting agents don't adhere to the rules, they could face stiff penalties.

 

Find out more about deposit protection  


I'm an agent

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Tenant Transfer Tool

Our secure Tenant Transfer Tool makes life easy for letting agents by allowing you to quickly and efficiently transfer tenants in or out of an existing tenancy,...

Changes to our service: what you need to know

As you may have noticed, we’ve been working on exciting changes to our service which will make it much simpler and easier to use. We’ve developed improvements ...

Rent Smart Wales

If you’re a landlord or letting agent in Wales, you’re probably aware that the Welsh Government has separate rules and regulations for the Welsh Private Rented ...

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I'm a landlord

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Six tips for landlords preparing for a student tenancy

Will students soon be moving into your property? Starting off on the right foot can help you avoid problems down the line and help both you and your tenant have...

Springtime – a great time for mid-tenancy inspections

With winter gone and spring now in full bloom, there’s no better time to inspect your property to check for damage or wear caused by seasonal weather conditio...

Tenant Transfer Tool

Our secure Tenant Transfer Tool makes life easy for landlords by allowing you to quickly and efficiently transfer tenants in or out of an existing tenancy, with...

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I'm a tenant

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What is the dispute resolution process?

At the end of a tenancy, you should attend the check-out report to confirm the condition of the property. After this happens, in most cases, you can reach an ag...

How to spot a fraudster

Beware of fraudsters targeting tenants  Con artists and fraudsters are constantly changing their tactics. This is why we continually monitor the use of our ser...

Managing your finances

Making the most of your money Keeping a roof over your head is important but the cost of renting continues to rise. There are many ways in which you can reduce...

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Videos

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Custodial Repayment Guide

Watch this video guide on how to return a Custodial deposit protected with The DPS, one of our suite of helpful DPS process guides. View our other videos ...

Dispute Process Guide

Welcome to this video guide on how to use The DPS dispute resolution process, one of our suite of helpful DPS process guides. View our other videos in The D...

Single Claim Process Guide

Welcome to this video guide on how to use The DPS single claim process, one of our suite of helpful DPS process guides. View our other videos in The DPS Lea...

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Disputes

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Dispute resolution: What’s involved and how long does it take?

No one likes to find themselves facing a deposit dispute. Often the fastest way to resolve a dispute is to talk to your tenants and come to a fair and reasonabl...

Understanding terms quiz

Do you know your vexatious clauses from your frivolous deductions? You may have ambitiously built your buy-to-let portfolio or simply fallen into letting accid...

Four things you need to know when starting a new tenancy

Did you know that preparing for a deposit dispute starts at the beginning of a tenancy? When tenants and landlords disagree about claims at the end of a tenanc...

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Be the adjudicator

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Gone in 24 months

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Breaking up the band

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Down in the dumps

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