Tenant resources

What is the dispute resolution process?

At the end of a tenancy, you should attend the check-out report to confirm the condition of the property. After this happens, in most cases, you can reach an ag...

How to spot a fraudster

Beware of fraudsters targeting tenants  Con artists and fraudsters are constantly changing their tactics. This is why we continually monitor the use of our ser...

Managing your finances

Making the most of your money Keeping a roof over your head is important but the cost of renting continues to rise. There are many ways in which you can reduce...

Where's my deposit?

Is my deposit protected? You can find out easily if your landlord has checked your deposit with us. Just enter your tenancy details into our deposit check tool...

The Statutory Declaration process

My landlord or letting agent hasn’t engaged with the process, can I still get my deposit back? If your landlord or letting agent can't be contacted, or has fai...

Choosing the right tenancy for you

Renting costs make up a big proportion of most tenants' outgoings. It's important to ensure that you're making an informed decision when deciding where to rent....