Need help understanding a term?

Sometimes we have to use terms that you may not have come across before. Our glossary is here to explain.

"Activating an account "
Whenever a tenancy is created by a landlord or letting agent, we create an account for each tenant they add. We send an email to the tenants with a link to activate their account. Once activated, they can view the deposit details, take actions related to the deposit and add things like a forwarding address. The activation link expires after 48 hours but don’t worry, you can request a new link online.
"Adjudication"
Adjudication is the decision making part of the dispute resolution process. Landlords submit their evidence in support of their claim and tenant’s provide their own evidence supporting their position in response. It’s then sent to an independent, impartial adjudicator, who reviews the evidence and decides how the deposit will be repaid. It’s worth noting that it isn’t mediation, arbitration, or counselling, and neither the landlord nor the tenant will ever be required to meet with the adjudicator. Nor will the adjudicator visit the property involved in the deposit dispute.
"Adjudicators"
Adjudicators are independent, impartial experts, with the skills necessary to make fair and reasoned decisions based on case evidence. They’re either employed directly by the deposit protection scheme or an independent individual working under contract. The deposit protection scheme is contractually bound to ensure the adjudicators they employ, directly or under contract, are appropriately qualified for the role.
"Alternative Dispute Resolution (ADR)"
This is how some people refer to the dispute resolution process. When deposit protection was first introduced in 2007, it was created as an alternative to using the Courts. Now it’s the standard way to resolve deposit disputes and we’ve stopped referring to it as an alternative.
"Assured Shorthold Tenancy"
Assured Shorthold Tenancies (ASTs) are the most common form of tenancy in England and Wales. If all the following apply, it's likely an AST: > a private landlord or housing association administers the tenancy > the tenancy started on or after 15 January 1989 > the property is the tenants’ main accommodation > the landlord doesn’t live in the property
"Awaiting tenant response"
This is a term we'll use to describe the status of your deposit. This is what it means: The tenant is required to review an action on your deposit and let us know what you’d like to do next.
"Awaiting landlord/agent response"
This is a term we'll use to describe the status of your deposit. This is what it means: You’re required to review an action on this deposit and let us know what you would like to do next.
"Awaiting payment clearance"
This is a term we'll use to describe the status of your deposit. This is what it means: We’ve received the deposit and we’re waiting for the funds to clear