Agent resources

Tenant Transfer Tool

Our secure Tenant Transfer Tool makes life easy for letting agents by allowing you to quickly and efficiently transfer tenants in or out of an existing tenancy,...

Changes to our service: what you need to know

As you may have noticed, we’ve been working on exciting changes to our service which will make it much simpler and easier to use. We’ve developed improvements ...

Rent Smart Wales

If you’re a landlord or letting agent in Wales, you’re probably aware that the Welsh Government has separate rules and regulations for the Welsh Private Rented ...

Some obligations agents should know about

Before a new tenancy can begin, there are are some checks you have to do. You may already be aware of all your obligations, but if you're not, or you need to re...

What is the dispute resolution process?

At the end of a tenancy, you and the tenant, or a representative such as an independent check-out clerk, should attend the property and create a checkout report...

The Tenant Fees Ban and Deposit Cap – Two Years Later

James Garvey, Head of Client Management at The Deposit Protection Service reminds agents and landlords of the deposit cap rule. It’s nearly two years since The...