My landlord or letting agent has protected my deposit with you. What happens next?

My landlord or letting agent has protected my deposit with you. What happens next? 

When your landlord or letting agent protects your deposit, we'll create an individual account for you and any other tenants in the tenancy. You’ll be able to use your account to review your deposit and tenancy details, and quickly reclaim it at the end of the tenancy. It's important to make sure you've provided your landlord with your correct email address and mobile number so we can contact you.

To complete the deposit protection process, your landlord should also give you Prescribed Information. This is a very important part of the process. The penalty for not providing the prescribed information can be the same as for not protecting the deposit.

 

If your landlord or letting agent has protected your deposit in our Custodial scheme:

We'll create an individual account for you and any other tenants in the tenancy. You’ll be able to use your account to view your Certificate of Deposit Protection, review your deposit and tenancy details, and quickly reclaim it at the end of the tenancy.

 

 

It's important to make sure you've provided your landlord with your correct email address and mobile number so we can contact you.
 

If your landlord or letting agent has protected your deposit in our Insured scheme: 

We’ll send you an email with your deposit ID and Certificate of Deposit Protection to confirm this. You can use your deposit ID to view your deposit details on our website.

 

 

 

What else does my landlord or letting agent have to do?

 
Landlords and letting agents have a number of legal obligations regarding their tenants, such as performing 'Right To Rent' checks.

 

Find out more about landlord obligations ›

 

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