What happens to my tenancy deposit?

You can rely on us to protect your deposit

As the home of deposit protection we've got you covered

If you’re a tenant and you’ve paid a deposit to your landlord or letting agent, you may be wondering what happens to it. We’re authorised by the government to protect deposits for tenancies in England and Wales and are the biggest provider of deposit protection in the UK. We’ve been providing a simple, hassle free service for over 10 years, and in that time we've looked after more than 5 million deposits, so you can rely on us to keep your deposit safe.

To find out if your deposit is protected with us, and what type of protection your landlord or letting agent has chosen, use our deposit checker.

 

 We've protected over 6,600,000 deposits We've repaid over £3,800,000,000 of deposits

 

What would you like to know more about?

1

I'm about to start a new tenancy

Making sure you get your deposit back starts at the beginning of your tenancy. Find out what you need to know.

I'm about to start a tenancy

2

I'm reaching the end of a tenancy

Check-outs, repayments and deductions. Everything you need to know about the deposit repayment process.

I'm reaching the end of a tenancy

3

I want to know more about disputes

From our free Dispute Resolution Service, to expert advice - we're here to help.

I want to know more about disputes

4

I'd like some renting guidance

Help, guidance, and some useful resources to help you throughout your tenancy.

I'd like some renting guidance