Can’t find what you’re looking for?

Get in touch. We’re here to help.

In most cases, our website is the best way to find the information you’re looking for. For instance, if you’re a tenant and you want to request deposit repayment, you can find out more about the deposit repayment process.

If you can’t find the answer you’re looking for on our website, here’s how to get help for some common questions:


Is my deposit protected by The DPS?

You can find out easily if your landlord has protected your deposit with us. Just enter your tenancy details into our deposit check tool and we’ll search our database to see if we can find your deposit.

I want to search for my deposit


I have a query about my deposit

If you have a question about an active deposit, use our online form to get in touch. You’ll need to log in to your account first, if you aren’t already logged in.

Account enquiry form


I can’t access my new account

When an account is created, it needs to be activated before it can be used. If you haven’t received an email from us with an activation link, you can self-activate your account with a few details about your tenancy.

I want to activate my account 


Still can’t find the answer you’re looking for?



Call us on 0330 303 0030

We’re open and ready for your calls from 8am - 6.30pm Monday - Friday.



Write to us

If you like doing things the traditional way, you can write to us at the following address.


The Pavilions,

Bridgwater Road,


BS99 6AA 



Calling us from outside the UK?

If you need to speak to us and are outside the UK, you can call us on +44 (0) 370 707 1677.

Overseas customers can also call us using Skype's online calling service. To use Skype, just call the above number through your service. The cost of calls made through Skype may vary.

Not all telephone operators in other countries have agreements to route calls to non-geographic UK numbers.


If you are a journalist you can contact our media team at