About The DPS

What we do

We keep deposit money safe for letting agents, landlords and tenants. Our free Custodial scheme is fast and efficient, and we also provide a competitively-priced Insured scheme. With over ten years’ experience of protecting tenancy deposits, we're the home of deposit protection.

 

We’re authorised by the Ministry of Housing, Communities and Local Government to provide tenancy deposit protection in England and Wales.

We’ve been providing free Custodial deposit protection since April 2007 and Insured deposit protection since 2012.

 

Our customer vision

 

 

    We believe in putting our customers first. That's why everything we do is designed around the people who use our service. We consult with industry experts as well as letting agents, landlords and tenants to provide an innovative service you can trust.

 

 

              We believe in creating a service that's as simple and efficient as possible for you to use. We're always looking at new ways to improve our systems, with the aim of making deposit protection easy and hassle-free.

 

 

   

Through our monthly newsletters, our website and our dispute workshops, we aim to raise standards in the industry by educating the people who use it. We provide guidance, education and support for letting agents, landlords and tenants alike. Our top tips, and dispute case studies simplify deposit protection for everyone.

 

    We've got over 11 years' experience in deposit protection, meaning your deposits are in the safest of hands.

 

We're experienced in giving great service

6,600,000              We’ve protected over 6.6 million deposits since 2007.
     
              We've repaid more than £3.8 billion to tenants and landlords.
     
             We've adjudicated over 89,000 disputes.
     
              We constantly monitor our performance by asking our customers how they think we're doing, and our contact centre regularly scores over 9.5 out of 10 for helpfulness.

 

 

What our clients say about us

We value the views of our clients and are delighted so many are willing to tell us how much they value our service.

 

    
     
    
     
 

 

The DPS Charity Donations Fund

      We feel it’s important to give something back to the communities in which we work, particularly the housing sector. This is why we launched The DPS Charity Donations Fund in 2014; to help support charities that do amazing work for a range of housing-related issues.

Every quarter we donate up to £20,000 to charities working in the housing sector. Our committee meets quarterly to review applications and decide how best to allocate the funds. The committee judges applicants against our submission criteria and evaluates how well each applicant best fulfils the aims of The DPS Charity Fund. Visit the DPS Fund page to learn more or apply for funding.