Please be aware of fake emails

We’ve recently become aware of a scam involving fake emails, claiming to be from The DPS.

The suspicious email tells recipients that their landlord has decided to protect their deposit with The DPS and asks for money to be paid to a set of bank details belonging to the scammer. A fake website was created to support the deception, in an attempt to make the email appear more official. As is typical with scammers, each time a fake website is shut down, another will appear in its place - so please stay vigilant. 

These emails are fake! We will never email anyone, asking for money to be paid to a bank account.

If you aren’t sure  that any communication you receive is genuine, do not pay money in response to such communications.

How to spot the scam

This is an example of the type of email we’ve received.

 

If you get an email like the above or similar, do not click on any links and do not enter any of your personal details. Simply ignore the email and delete it.

What to do if you've sent any money:

› Contact your bank if you’ve sent any funds and explain you've been scammed.

› Contact the police or the action fraud team to report the incident.

› Forward copies of any communications you've received that you believe to be fraudulent from the “landlord” to us here. The fraudster could easily set up a new email account or a website so we need to keep a track of this.

 

There are some ways you can check if an email is from us:

› First and foremost, if you are a tenant we will never ask you to make a payment directly to us. You should only ever make a deposit payment to the letting agency or landlord once you have seen a property

› Are you expecting an email from us? There will usually have been some correspondence from us before this - where you can check what an official email looks like

› Do you recognise the names and property details? If not something is wrong and you should get in contact with us

› Tell-tale signs will be bad spelling or grammar and overly informal language (e.g. “finish the deal”)

› Fraudsters may also try to make you feel under pressure to do what they want, and will sometimes ask you to confirm information that they should already have

Staying safe online 

Here’s a few other tips:

› Keep your passwords secret

› Where possible, use passwords that include numbers, capital letters, lower case letters and symbols to make them more secure

› Don’t write passwords down or save them in your phone

› Take a good look at emails before clicking on any link – if it looks fake, or the offer sounds too good to be true, then think twice

If you’re still not sure if an email has come from us, please forward it to us here and we’ll let you know if it’s genuine.