I'd like to know more about disputes

We're here to help you resolve disputes quickly and fairly

Taking the pain out of deposit disputes

For over 98% of tenancies, letting agents, landlords and tenants agree how the deposit should be divided between them and the repayment process runs smoothly. Unfortunately, for a small number of cases they can’t agree. Don’t worry! Our free Dispute Resolution Service is there to help.


The Dispute Resolution Process explained


An introduction to dispute resolution

Everything you need to know about how the dispute resolution process works. From how it works to how long it takes, here’s what you need to know.

Disputes – what you need to know


I’m preparing for a dispute – what should I do?

Give your claim a better chance by following our guidance. Learn what you can and can’t claim for and what makes good evidence.

Making your claim stronger



Find out how an adjudicator reviews a dispute. Learn how they come to a decision and decide on the value of any award.

Learn about the adjudication process


Could you "Be the adjudicator"?

Put yourself in the adjudicator’s seat and see if your decisions match theirs. Our interactive case studies are based on real disputes. Test your skills now!

Case Studies


Dispute workshops

Get better outcomes from your disputes with our dispute workshops, devised and hosted by highly experienced adjudicators.

Book your place