At the end of your tenancy, you and your Landlord or Letting Agent will need to agree how your deposit will be repaid. If you reach an agreement, your Landlord or Letting Agent will pay back the agreed amount of your deposit and contact us to confirm the deposit has been repaid.
If you can’t reach an agreement, you’ll need to notify us of your dispute. If this happens, our free Dispute Resolution Service is there to help you resolve your dispute. To notify us of a dispute either email us at email us at email@example.com or call us on 0330 303 0030.